FAQs

You can read the regulations here.

Information that always helps us give you the best advice possible are:

• Room size? (length x width x height)
• Age of building?
• Is there an existing fireplace?
• Are you looking for a primary heat source or is this a secondary heat source (using it all day every day, or a few hours here and there)?

It all depends on what fireplace or stove you have chosen and where/how it will be installed in your home. After a site survey we will provide a quote and what will be involved for the installation work.

You will receive the manufacturer’s “warranty information.”

The simple answer is NO. Wood naturally retains up to 90 per cent moisture but stove manufacturers recommend logs are seasoned (air drying logs to remove moisture) until the moisture level is down to 20 per cent. That is the level at which logs burn most efficiently and give maximum heat output. Burning wet logs only succeeds in giving you tarred stove windows and charred logs.

We can supply you with kiln dried and seasoned bags of wood or put you in touch with our suppliers should you prefer to buy in volume.

To burn efficiently multi fuels require combustion air from underneath the fuel load (known as primary air, with this air control generally being at the bottom of the stove) – hence the open grate feature to let the air through to the fuel.

Wood takes its combustion air from the top (secondary air, generally with the air control at the top of the stove) with the wood load burning from the top downwards. Wood fuel can therefore sit and burn effectively on a flat base so that stoves which are designated as woodburning stoves will either have a small grate or simply no grate at all, which easily allows the build-up of ash to create a heat-reflecting bed to help the wood burn better and protect the stove’s base.

Multi fuel stoves are designed to work well burning either wood or multi fuel. Their CE Tests (usually for wood and Ancit) show that there isn’t any real trade-off in efficiency between the two fuel types for this compromise.

Please get in touch with us and we will do whatever we can to help. Click here to get in touch.